Support Center

We’re here when you need us.

Welcome to our self-serve support system, designed to give you the best answers and solutions in the quickest way possible. If you can’t find the answer to your question in our knowledge base, simply submit a ticket to us and our team will get back with you within two business days.

FAQ

To download a complete list of our distributos, please click the link below.


Kel-Tec Distributor List

Any firearm retailer should be able to order your firearm of choice by ordering through their distributor. If you're having trouble finding a retailer, you can search through www.galleryofguns.com to find a retailer near you.

As most of you know, our firearms are in high demand. If it takes your retailer some time to get your firearm ordered, please, be patient. We are working our hardest to get as many firearms out as quick as possible while still maintaining a high level of quality control.

 


You can order new parts and accessories from our website by navigating to the page for your firearm, and scrolling to the bottom of the page. There you will find parts and accessories for your model.


Kel-Tec is open Monday through Friday from 8 a.m. to 4 p.m. EST. Phone lines open at 9 a.m. and close at 3 p.m. EST. 

Here at Kel-Tec, family is a big part of our company. To show our appreciation to our employees, we do close during most major holidays to allow our employees to be with their loved ones. During Christmas and New Years, we are closed for two weeks. 


We do offer tours on Wednesdays at 10 a.m. and must be scheduled at least two weeks in advance.

Group sizes will be limited to 10 guests per tour. Should a request for a group size exceeding that number, the tour will be under consideration and may require breaking up the tour into smaller groups. 

The tour is approximately one mile in length and may take up to three hours to complete.

Safety (must have) 

  • Protective eyewear (safety glass will be provided)
  • Closed toed shoes only (no heels or flip-flops)

Failure to comply with any safety rules, or the tour guide, will result in ending the tour and refusal of future tour requests. 

NO PHOTOS ALLOWED


Support Ticket

If you can't find the answer you're looking for, or would like to contact us, please submit a ticket by clicking the link below. Please allow for one business day for someone on our support team to get back with you.

Creating a ticket is easy and only requires your contact name and e-mail address.