Firearm Service Center
Only one thing equals our commitment to the innovation and development of original, unique, high-performance firearms – and that’s our commitment to you, our customers.
Your satisfaction is why we provide you with a lifetime warranty on all of our firearms, not just a short, one or two-year warranty. We design, engineer, craft and build quality firearms and we stand behind them, pure and simple.
That’s why, along with your lifetime warranty, comes best-in-class customer service, whether you have a question or are experiencing a problem. We treat every customer as if you’re our only customer and every weapon as if it were our own, examining every facet of it before returning it to you so that you can be sure it’s performing as it should.
Yes, if you would like us to install an accessory, please create a "Warranty & Firearm Service" ticket and one of our agents will assist you.
We will not install aftermarket accessories that are not sold by Kel-Tec, and damage to the firearm caused by the installation and/or use of these accessories is not covered under warranty.
If you are the original owner, and can provide a valid proof of purchase, your Kel-Tec firearm is covered under the lifetime warranty.
The following is acceptable as a valid proof of purchase: The receipt that was provided by the store where it was purchased, or the ATF form 4473.
If you have lost the proof of purchase, sometimes the store where the firearm was purchased can provide a copy.
There will be a cost for any firearm that is not under warranty.
This cost will include:
- Return Shipping
Do not include money, credit/debit card info, or checks inside package with firearm as you will be notified by customer service for any charges before the firearm is repaired.
If you would like us to service your firearm, please submit a service request ticket to us by clicking the link below and filling out the form. Once we've received your ticket, we will contact you with further instruction. Please allow for one business day for one of our technicians to get back with you.
For any other questions, please click here to be directed to our support page.