Frequently Asked Questions

Where can I purchase your firearms?

KelTec firearms can be purchased from a licensed dealer in your area, or any online retailer.

Refer to your local and state laws regarding firearm restrictions in your area.

Unfortunately, we currently don’t have the infrastructure in place to sell direct to customers, or even to dealers. In order to make our firearms available in your area, we utilize firearm distributors. The distribution chain looks something like this:

KelTec > Distributor > Dealer > You 😊


GUN DEALERS

With that said, any licensed dealer in your state can facilitate your purchase. Speak to staff members if a dealer is out of stock on KelTec firearms and some dealers will facilitate ordering through one of their KelTec approved distributors

ONLINE

There are many online retailers available to purchase firearms from. It is important to note that this process does not circumvent the transferring and background checks performed by a licensed dealer. Some online options are listed below.

Remember that online sticker prices typically don’t include shipping and transfer fees. Transfer fees will vary from one FFL to the other so make sure to call ahead of time to confirm.

  1. GUN BROKER
    https://www.gunbroker.com/
    GunBroker.com is the largest online marketplace dedicated to firearms, hunting, shooting and related products and frequently has KelTec’s in stock.
  2. GUNS.COM
    https://www.guns.com/KelTec
    Guns.com claims to be the “easiest place to buy firearms online, period.”
  3. GunsAmerica.com
    https://gunsamerica.com/brand/kel-tec
    GunsAmerica is the ultimate destination for seasoned enthusiasts and beginners alike.
  4. In addition to the stores listed above, there are many other reputable online retailers so be sure to shop around!
Do you sell to dealers or individuals directly?

We sell and ship to distributors.

Our current distributor list can be found on our website, however most licensed firearm dealers in your state can get KelTec firearms if they don’t have them in stock.

Are you going to increase production to meet demand?

We are working diligently in three full time shifts to produce our products as quickly as possible. You can check out this article for a little understanding into the process: http://www.thetruthaboutguns.com/2014/03/jeremy-s/truth-kel-tec/

Do you offer Law Enforcement or Military direct sales?

Law Enforcement discounts are available through our HALO Program.

At this time, we offer military, LEO and other first responder discounts through our HALO Program (Honoring Armed forces, Law enforcement, and Other first responders). Learn More

Where can I order parts and accessories for my KelTec firearms?

You can order parts & accessories at keltecweapons.com

We do not take orders by phone unless you are outside the USA, are a dealer purchasing in bulk, or the part you need is not listed on our webstore.

Why Can’t I Find A KelTec?

We are producing more guns now than we have ever before.

We’ve been getting this question a lot since early 2020. Why can’t I find a KelTec [KSG, SUB2000, P17, you name it]. Here’s why… 

DISTRIBUTION

KelTec is a manufacturer of your favorite firearms (hopefully). We don’t have the infrastructure in place to send guns directly to gun shops or directly to customers. Like most other manufacturers we sell everything that we make to firearm distributors. We have about 30 distributors and rotate shipments equally between them. They order from us, then distribute them to individual firearm dealers nationwide.

We don’t have control over which retailers receive our products. It’s recommended to try multiple firearm dealers in your area as not all are treated equally by the distributors. For example, the dealers that push higher volume and/or have a stronger relationship with their distributor receive better access.

BUILD MORE GUNS! 

We are building more firearms now than we ever have. We did not close down for COVID nor did we slow down during COVID. In fact, we are producing more guns now then we have in the almost 30 years the company has been around. We are cranking them out. 

The reason you can’t find them is due to the panic buying that is going on right now. It’s just been an incredible year. The industry has never seen so many gun sales. Rough numbers, but the amount of 4473 forms submitted to NICS from Jan to June was around 20 Million. To put it in perspective, In 2017 a total of 25.2 million background checks were performed. That is a staggering amount of 4473 forms submitted. Buyers can also purchase more than one firearm in a single transaction using one background check. Meaning each 4473 form does not represent one gun sale. It could be up to 5 gun sales. So keep that in mind. 

To get that firearm you want, you’ll need to keep shopping everyday. Go to your local gun shop and place an order. If that gun shop is telling you that KelTec stopped making guns or that we slowed down because of COVID or that we stopped making a particular product, that is false information. They just don’t know any better. Please bear with us and with your gun shops. Everyone is struggling right now to produce enough products to supply the demand. 

HIGH PRICES ON KELTECS

We don’t have anything to do with the currently inflated prices on guns. We have an MSRP which is a manufacturer suggested retail price. That is the price we suggest gun shops sell them at.  You aren’t giving us your money, that is going to your seller. 

That is how this all works. We sell to distributors. Distributors sell to dealers.

Which KSG versions are legal in my area?

Please check with your local and State authorities to confirm the legalities of any firearm before purchase.

I would like to change the finish of my firearm. Is this possible?

Yes, we offer several finishes including blued, parkerized, and cerakote finishes for popular firearms.

We offer Blued, Parkerized or Cerakote finishes for the following: PMR-30, P-32, P-3AT, PF-9 and P-11 pistols for $45-75 depending on the requested finish.

Long guns are approximately $150 for current production models.

Call for availability prior to sending us your firearm at 1-800-515-9983.

Coating exchanges/upgrades are available for current generation firearms only. We do not manufacture or warehouse previous generation parts.

Restrictions

Why can’t you ship a “high capacity” magazine to my address?

Some cities, counties, and states have magazine restrictions

Certain cities, counties, and states restrict firearm magazines sales. KelTec will not process shipments to places where they are prohibited by law. 

R & D

Does KelTec plan to release .40 or .45 caliber handguns?

We are constantly researching and considering the possibilities of all popular, widely available pistol and rifle calibers. 

Where can I send my idea for a new firearm?

While we very much appreciate the consideration, we must graciously decline solicitations. 

Warranty

Can I bring my KelTec firearm to your location for service?

Customer Center Address & Hours

Yes, our Repair Department is open Mon-Fri 8am – 4pm, excluding holidays. Most repairs that are brought in before noon are likely to be completed the same day. Please also bring a copy of your purchase receipt if you still have it.

Customer Center 

1505 Cox Rd

Cocoa, FL 32926.

If you need to reach us by phone, our phone line operating hours are from 9am – 5pm. 1-800-515-9983 

What’s the best way to ship a firearm to you for service?

Instructions for shipping firearms to our factory

IF YOU ARE SENDING FROM A STATE THAT HAS CAPACITY LIMITATIONS ON MAGAZINES, DO NOT INCLUDE YOUR MAGAZINE.
Due to the way certain laws are written, we may be unable to return your magazine if it exceeds the legal limit in your state, even if the magazine was grandfathered in.

If you are outside the USA, you must send your firearm through a licensed dealer.

Make note of your serial number before sending your firearm in for service.

  • You can ship your firearm through a local licensed gun dealer, FedEx or UPS. Pistols must be sent via Next Day shipping. Rifles and shotguns can be sent via Ground.
  • Please enclose a copy of your original purchase receipt or a copy of your form 4473. If you cannot locate your purchase receipt or form 4473, contact the dealer from which you purchased your firearm to request a copy. Warranty services only apply to the original owner with receipt. Charges may apply to non-warranty customers, which may include shipping costs, a labor fee and parts.
  • Please be sure to include your full NAME, RETURN ADDRESS (P.O. Boxes are not acceptable), DAYTIME PHONE NUMBER, EMAIL ADDRESS and a brief description of the issue. Please print clearly. NOTE: All returning firearms require an adult signature.
  • DO NOT SEND LIVE AMMUNITION.
  • We are not responsible for lost or stolen packages during transit. Make note of your tracking number and monitor your package closely. You will receive an email with your return tracking information when the package leaves our facility.
  • When calling our customer service department (1-800-515-9983), please have your serial number available for status updates or questions about your firearm while it’s at our facility.

Ship To: 

KelTec Repair Dept. 

1505 Cox Rd. Cocoa, FL. 32926

Do I need to register my KelTec for warranty?

No. If you are the original owner and need warranty service we only require that you provide a copy of your original purchase receipt or form 4473.

Do I need to register my KelTec for warranty?

The turnaround time varies depending on the difficulty of the repair or service requested. 

NOTE: All repairs are addressed on a 1st come 1st serve basis. For status updates, call Customer Service with your serial number available. 1-800-515-9983