- When is Kel-Tec open?
Kel-Tec CNC IND INC business hours are Monday thru Friday, 8am to 4pm EST, excluding holidays. Kel-Tec is closed for about 2 weeks during the Christmas and New Years holidays. Our phone lines are open Monday thru Friday from 9am to 3pm EST. All webstore orders and customer service calls are processed only during business hours.
- Can I stop by the factory and get a tour, or test fire some Kel-Tec firearms?
We do offer tours as time allows on Wednesdays at 10am and must be scheduled at least 2 weeks in advance, however we do not allow customers to shoot at the factory range. Please contact Michelle at firstname.lastname@example.org to make arrangements.
- Where can I buy a Kel-Tec firearm?
Any local dealer can order a Kel-Tec from their distributor. You can find a dealer locator through one of our distributors at www.galleryofguns.com for the U.S. or through an online dealer.
- Can I buy non-firearms direct from Kel-Tec?
Yes, go to “Our Store” at the top of the page to place an order for parts and accessories.
- How do I get a broken or lost part for my Kel-Tec firearm?
Broken or lost parts can be either purchased from the “Our Store” link above or the firearm can be sent in for service using the information provided in the manual.
- What kind of warranty does Kel-Tec provide?
The exact warranty terms and conditions can be found in the back of the instruction manual that came with your Kel-Tec product. The warranty is only valid to the ORIGINAL OWNER with a proof of purchase receipt. It covers defects in material and workmanship for the lifetime of the product. Only Kel-Tec manufactured products are covered by this warranty, for exact details please consult your manual.
- How do I go about returning my firearm for service?
Always make sure the firearm is unloaded before sending it in for service.
If your firearm ever requires adjustment, refinishing or repair, it should be returned to Kel-Tec CNC Industries, Inc.’s service department. The unloaded firearm should be sent with prepaid shipping to:
KEL-TEC CNC INDUSTRIES INC
1505 Cox Road Cocoa, FL 32926
Contact your chosen carrier to determine its requirements for shipping firearms. In certain states, your firearm may have to be returned to you through a local federally licensed firearms dealer. Be sure to securely package your firearm and insure it for its full value because Kel-Tec CNC Industries, Inc. is not responsible for firearms lost or damaged during shipment.
To ensure prompt service and handling, include a brief letter including your name, address, telephone number, the serial number of your firearm, and what you would like to be done with it, or the issue that you would like to be addressed. No return authorization number is required. Once your firearm has been received, we will provide a quotation of all charges (unless the repairs are covered by the warranty) and will not begin work until we receive your approval. Charges for adjustments, refinishing, and repairs are payable by money orders, Master Card, Visa, and American Express. No COD or personal checks are accepted.
- What is the expected life of a Kel-Tec firearm
All Kel-Tec firearms have an expected life of 6,000 rounds or more with proper care and maintenance.
- I have this Old Grendel firearm, Kel-Tec is the same as Grendel, right, so can you fix it?
No, Kel-Tec is not the same as Grendel and we cannot service any Grendel firearms. The only place we know of that might still have parts for Grendels is www.e-gunparts.com.
- I'm a dealer, why can't I get Kel-Tec firearms?
We are asked this question a lot, actually. Kel-Tec is a distributor exclusive manufacturer, which means we have no control over which dealers receive our weapons. We have over 30 distributors nationwide that we rotate shipments between regularly. Once the shipments leave our facilities, we have no say as to where they go. There is a high demand for our weapons as well, which definitely contributes to the lack of availability. We are always working to increase our production to meet demand. So the short answer is: demand outpacing supply in conjunction with our inability to control the product distribution past the wholesale level.