FAQ

Kel-Tec CNC IND INC business hours are Monday thru Friday, 8am to 4pm EST, excluding holidays. Kel-Tec is closed for about 2 weeks during the Christmas and New Year's holidays.  Our phone lines are open Monday thru Friday from 9am to 3pm EST.  All webstore orders and customer service calls are processed only during business hours.

No. Kel-Tec does not offer tours and does not allow customers to shoot at the factory range. Special arrangements can sometimes be made for Military, Law enforcement, or Educational purposes only.

Any local dealer can order a Kel-Tec from their normal distributor, and chances are, they already have some in stock.

Yes, go to our webstore here or call us at 1-800-515-9983 to place an order.

Broken parts must be replaced and are usually covered under our lifetime warranty, free of charge. The only charge to you is shipping the broken part or firearm to our factory. Lost parts are not covered by the warranty and must be purchased from customer service, here.

The exact warranty terms and conditions can be found in the back of the instruction manual that came with your Kel-Tec product. It usually covers defects in material and workmanship for the lifetime of the product and for the ORIGINAL OWNER only. Only Kel-Tec manufactured products are covered by this warranty, for exact details please consult your manual or download a copy here.

Instructions on returning your firearm for service are contained in the back of the instruction manual that came with the firearm. If you no longer have your manual, you can have one shipped to you free of charge, or download a copy from our website, here

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All Kel-Tec firearms have an expected life of 6,000 rounds or more.

No, Kel-Tec is not the same as Grendel and we cannot service any Grendel firearms. The only place we know of that might still have parts for Grendel's is www.e-gunparts.com.