- When is Kel-Tec open?
Kel-Tec CNC IND INC business hours are Monday thru Friday, 8am to 4pm EST, excluding holidays. Kel-Tec is closed for about 2 weeks during the Christmas and New Years holidays. Our phone lines are open Monday thru Friday from 9am to 3pm EST. All webstore orders and customer service calls are processed only during business hours.
- Can I stop by the factory and get a tour, or test fire some Kel-Tec firearms?
No. Kel-Tec does not offer tours and does not allow customers to shoot at the factory range. Special arrangements can sometimes be made for Military, Law enforcement, or Educational purposes only.
- Where can I buy a Kel-Tec firearm?
Any local dealer can order a Kel-Tec from their normal distributor, and chances are, they already have some in stock.
- Can I buy non-firearms direct from Kel-Tec?
Yes, go to our webstore here or call us at 1-800-515-9983 to place an order.
- How do I get a broken or lost part for my Kel-Tec firearm?
Broken parts must be replaced and are usually covered under our lifetime warranty, free of charge. The only charge to you is shipping the broken part or firearm to our factory. Lost parts are not covered by the warranty and must be purchased from customer service, here.
- What kind of warranty does Kel-Tec provide?
The exact warranty terms and conditions can be found in the back of the instruction manual that came with your Kel-Tec product. It usually covers defects in material and workmanship for the lifetime of the product and for the ORIGINAL OWNER only. Only Kel-Tec manufactured products are covered by this warranty, for exact details please consult your manual or download a copy here.
- How do I go about returning my firearm for service?
Instructions on returning your firearm for service are contained in the back of the instruction manual that came with the firearm. If you no longer have your manual, you can have one shipped to you free of charge, or download a copy from our website, here.
- What is the expected life of a Kel-Tec firearm
All Kel-Tec firearms have an expected life of 6,000 rounds or more.
- I have this Old Grendel firearm, Kel-Tec is the same as Grendel, right, so can you fix it?
No, Kel-Tec is not the same as Grendel and we cannot service any Grendel firearms. The only place we know of that might still have parts for Grendels is www.e-gunparts.com.
- I'm a dealer, why can't I get Kel-Tec firearms?
We are asked this question a lot, actually. Kel-Tec is a distributor exclusive manufacturer, which means we have no control over which dealers receive our weapons. We have over 30 distributors nationwide that we rotate shipments between regularly. Once the shipments leave our facilities, we have no say as to where they go. There is a high demand for our weapons as well, which definitely contributes to the lack of availability. We are always working to increase our production to meet demand. So the short answer is: demand outpacing supply in conjunction with our inability to control the product distribution passed the wholesale level.