Frequently Asked Questions
Always make sure the firearm is unloaded before sending it in for service.
If your firearm ever requires adjustment, refinishing or repair, it should be returned to Kel-Tec CNC Industries, Inc.’s service department. The unloaded firearm should be sent with prepaid shipping to:
KEL-TEC CNC INDUSTRIES INC
1505 Cox Road Cocoa, FL 32926
Contact your chosen carrier to determine its requirements for shipping firearms. In certain states, your firearm may have to be returned to you through a local federally licensed firearms dealer. Be sure to securely package your firearm and insure it for its full value because Kel-Tec CNC Industries, Inc. is not responsible for firearms lost or damaged during shipment.
To ensure prompt service and handling, include a brief letter including your name, address, telephone number, the serial number of your firearm, and what you would like to be done with it, or the issue that you would like to be addressed. No return authorization number is required. Once your firearm has been received, we will provide a quotation of all charges (unless the repairs are covered by the warranty) and will not begin work until we receive your approval. Charges for adjustments, refinishing, and repairs are payable by money orders, Master Card, Visa, and American Express. No COD or personal checks are accepted.