The new barrels are finished and we've resumed normal PMR-30 shipments. The new twist rate of the barrels has eliminated the potential for key-holing. It ended up coming out to a 1:11 twist.
IMPORTANT: If your PMR-30 is experiencing key-holing (the bullet tumbles end over end rather than spiraling), please notify us via phone: 321-631-0068 (use the Accessory Sales option), or contact our Customer Service Manager via email: firstname.lastname@example.org to arrange for a replacement barrel to be sent out to you. There is no charge and we do not require the original barrel. When emailing, please provide your name, mailing address, and serial number for verification.
The easiest way to see if your barrel is affected is to shoot at paper targets and see if the bullets are hitting the paper sideways. You should be able to see quite clearly if the bullet is hitting abnormally. If the holes look normal then your barrel is unaffected. It is up to the shooter to follow safe shooting practices during this process. Use eye and ear protection at all times and do not point the firearm at anything you do not intend to shoot.
Please note that if your serial number is W2LXX or above, you already have the latest barrel and no replacement will be provided.
As time has progressed, so has the PMR-30. Since the start of the year the PMR-30 has been shipping in full quantities to all of our distributors on a rotating basis (to make it fair for all distributors). Recently we have been made aware of a potential issue that we feel our customers should definitely be made aware of.
We are in the middle of a re-design to our barrel due to key-holing concerns. For those unfamiliar with key-holing, basically it is when the bullet tumbles end over end rather than travelling stable with a solid spiral. It seems as though the 1:16 twist ratio of our barrels isn't quite preventing these issues from occurring. We are currently testing new twist ratios for the PMR-30 so that these issues no longer occur (1:9 and 1:12).
There has also been a cosmetic change to the barrel: we have removed the fluting on the barrel. The initial fluted design was for weight reduction, however it was time-consuming to produce. We have created a new design that matches the weight and decreases production time significantly. It will look like a more traditional pistol.
IMPORTANT: For customers who DO own a PMR-30 and are experiencing key-holing, you may send your barrel in to be replaced by the newly redesigned versions once they are available. When they are available, a status update will be made so that our customers know that they can go ahead and send their barrel in for replacement. Shipping costs will be reimbursed, of course. Once the new design is tested and implemented, we will post all necessary information for sending back your defective barrel for replacement.
As of today: 5/10/2011, we are halting shipments on the PMR-30 to reduce the number of potential key-holing pistols that go out. We estimate a 2-week period until shipments are resumed. We sincerely apologize to everyone who is affected by this. We hope that our customers understand that we are trying hard to make sure that the best possible product goes out.
Hello again from Kel-Tec! We felt it necessary to give another status update on the PMR-30 for those who have been waiting very patiently.
As you probably have read from our previous statements, the PMR-30 has had some speed bumps to hitting full production. We finally had gotten everything up and running in full at the beginning of December, which unfortunately happened to lead right into our annual two week Holiday break. During this break (from December 17-January 2), the factory is completely shut down so that all employees can spend time with their families. This also means no shipments are sent, no mail received, no repairs received, no emails received, no phone calls received, no web-store orders processed or shipped, etc. until our return.
Since our return on January 3 we have continued to produce the PMR-30, although there was a bit of set-up time when we first came back since the machines had been completely shut down for 2 weeks. As it stands, the PMR-30 is shipping consistently and we expect it to ship regularly from now on. We still have a very large back-order to work through so it will still be a little bit before they start to become readily available and easy to find.
We apologize for the wait some customers have had to endure, it certainly isn't intentional. We gain no benefit from not shipping products, although some distributors and dealers have seemed to have found ways to benefit from this. As an added note, Kel-Tec does not engage in price gouging on any level. All products shipped to distributors are sold at a flat rate that reflects the original MSRP. That being said, we have no control over distributors or dealers in regards to their prices (I know the inflated prices have frustrated many looking to purchase), all we can provide is a suggested retail. The rest is up to the discretion of the distributors and dealers selling them, and the customers purchasing them.
We wanted to inform those that had sent emails from the first week of January up until we disabled the Contact Us page that our current system was not sending us emails from that first week. Once we finally fixed it we were bombarded with almost 6 days worth of emails at the same time so we are working as fast as we can to address every email that was sent as well as those currently coming in. We will have the Contact Us page back up and running on Monday (1/17) which will be answered normally, but for those who sent emails from that first week we are still working through them. We WILL answer all of the emails, it just may take a little longer than is desirable.
The time for secrecy is nearing its end. This SHOT Show, Kel-Tec will be revealing its next ground-breaking product: the KSG (Kel-Tec Shotgun).
The KSG is our first entry into the shotgun market. The size, shape and design are similar to the currently available Kel-Tec RFB rifle, but the KSG ejects downward, instead of forward. The KSG weighs 6.9lbs and is as compact as legally possible with a 26.1" overall length and an 18.5" cylinder bore barrel. Even with this compact size, the internal dual tube magazines hold an impressive 6 rounds of 12 gage 3" shells each, for a total capacity of 6+6+1 (7 per tube if using 2-3/4" shells). The simple and reliable pump action feeds from either the left or right tube. The feed side is manually selected by a lever located behind the trigger guard. The lever can be positioned in the center detent in order to easily clear the chamber without feeding another round from either magazine. A cross bolt style safety blocks the sear, and the pump release lever is located in front of the trigger guard.
The pump includes an under Picatinny rail for the mounting of a forward grip, or a light or laser. The included top Picatinny sight rail will accept many types of optics or iron sights. Forward and rear sling loops are built in, and a basic sling is included. The soft rubber butt pad helps to tame recoil.
MSRP has not been officially been set, but we are looking at the $800.00 range.
For those of you not familiar with Kel-Tec's Holiday schedule, we will be shutting down Wednesday, November 24th at 4pm EST until Monday, November 29th at 8:00am EST in observance of Thanksgiving. All orders placed during 11/24-11/28 will be processed on 11/29. All firearm repairs sent in during that period will not be received until 11/29. The phone lines and email servers will be disabled during this period, so all calls and emails received during this period will not be addressed.
Additionally, Kel-Tec is closing Friday, December 17th at 4pm EST until Monday, January 3rd at 8am EST in observance of Christmas and New Year's. During this period no shipments will be sent, firearms received, or orders processed until January 3rd, 2011. The phone lines and email servers will be disabled during this period as well.
We apologize for the inconvenience. We value our employees and are happy we can provide them and their families some stress-free, quality time together each year.
We've gotten a lot of emails and questions wondering just what is going on with production on the PMR-30. We said we would be at full production by now, yet no one can seem to find them!
Well the answer is that we definitely have hit full production on the PMR-30. We can make enough parts for 500/week to ship consistently.
There was a bit of a snag in the last couple of weeks that caused shipments to be less than this full production number.
We don’t heat treat everything in-house. To heat treat on that large of a scale effectively requires equipment we don’t have, so we send them out to a local supplier. We had received a large batch of our barrels back from heat treatment only to realize that they were not heat treated properly. We will absolutely not ship firearms with a glaring issue like this, so we held off on sending them until they were corrected. We realized that it would cause some animosity towards us, but we’d rather have that than a firearm that could have serious flaws.
During the second trip back for heat treatment there was yet another snag of which we were not made immediately aware. Apparently our heat treatment supplier’s machine had gone down, causing them to outsource the work to another local facility. They did not inform us of this. So we were waiting and waiting to receive barrels, which normally are a 1-week turn-around; 1-week came and passed and still no barrels. Finally we got them back and were then informed of the fact they needed to be sent to another heat treatment facility.
This was about a 2.5week lull of not getting very many barrels. Some of the barrels we received were heat treated properly, so we shipped what we could while waiting for our supplier to get back up and running. This was in the 130-150 range.
Their problem has since been corrected and now we’re getting back on track with our normal production schedule. We have 1000s of PMR-30s waiting to ship that have no barrels. We have about 300 completed pistols shipping this week, and have about 450 barrels out to heat treatment that we will receive next week. After that things should continue to ship at the normal 500/week rate that we expected to have been shipping by this point.
We understand everyone’s frustration and sincerely apologize for the wait you’ve had to endure for this pistol.
It has come to our attention that there was an error in our system that caused PayPal users who Check Out as Guests to be unable to submit payment. It was definitely a mistake on our part. Our system would check for an email address to send confirmation emails. Those that Check Out as Guest do not enter an e-mail address into our system so it would return with an error when it could not locate the information.
The issue has been corrected.
If you are still having trouble submitting payment through our Web Store, please contact us at email@example.com!
There has been a lot of discussion on just what the heck the hold up is on the PMR-30. We have made a few statements on our Facebook page, but obviously that only addresses a small minority of our customers.
The PMR-30 was originally debuted at the 2010 SHOT in January of 2010. At that time we had several working prototypes, all of which were machined by hand one at a time. At SHOT we estimated a Q2 release on the PMR-30. This estimate was based on a variety of factors: lead time on material, tooling, operator's learning the parts, and post importantly the time it would take to translate the prototype design into full production programs. We honestly felt that Q2 would be a fairly easy target.
Sadly, we underestimated the time it would take for us to get the production programming in place to run the PMR-30 at 500/week. Two months before our slated release, we saw that we most likely wouldn't get this pistol into full production by then. This is when we had to make an executive decision. We could either push back the release date until October/November, which we felt would anger and frustrate quite a lot of customers, or we could scramble and release the PMR-30 to the public in Q2 at limited production and just ship as many as we could until production finally got everything settled.
Obviously we chose the latter. This turned out to also spurn a lot of negativity as we certainly looked like liars for not getting the PMR-30 out on time, and also created a lot of frustration as PMR-30s were being shipped in small quantities, some of which showed up on places like gunbroker.com. This made it seem like the PMR-30 was available and at the same time impossible to get, which I suppose isn't too far from the truth.
We take completely responsibility for the PMR-30 not being as available as we wanted it to be, but it was either let a few people get them, or let no one get them. We are still evaluating whether or not we made the right choice.
Since that July release, we've slowly increased production from about 25/week to 150-250/week. It is still not at the quantities we need them to be, but that will come with time. In an ideal world we would have set the release at the end of October/early November and all of the production work going on would be done behind closed doors so to speak. We are reaping what we sowed, but are confident in our PMR-30 and production is confident we will be seeing full production numbers by that late October/early November time frame. We're already half-way there!
It should also be noted that the limited production is in no way related to any functional problems with the firearm and more based on efficient CNC programming to machine enough parts to create 500 PMR-30s every week in addition to the rest of our product line. It's a kind of balancing act.
We sincerely apologize for everyone who has been patient with us so far. We definitely understand the frustration and experience it just as much. We gain no benefit from keeping our customers from getting our products, so rest assured that we are doing everything in our power to get these great pistols to you!
All future product releases will reflect what we've learned through the PMR-30 release.